Consumer Promise - “Customer service is not a department, it is everyone’s job.”

Moxley & Associates, LLC is committed to elevating the level of service within the collection industry. Consumer treatment is put at the forefront of this mission and we have instituted standards that will help us reach our goals.

We promise…

Knowledge

The firm strives to maintain a knowledgeable staff that has the tools needed to find innovative solutions to help consumers resolve their debt. Our employees are trained on and expected to comply with all applicable federal, state and local laws and regulations.

Respect

The firm expects that any communication made by the firm maintain a tone of respect for all parties involved. The firm conducts extensive training and quality assurance procedures to ensure that no person acting on the firm’s behalf ever compromises the integrity of the firm or the consumer(s) involved. Any suggestion of inappropriate behavior on the part of the staff is to be handled with greatest of importance. Time, attention and effort will be devoted in order to resolve the issue at hand.

Honesty

The firm expects that any communication made by the firm be concise, transparent and based in fact. The firm conducts extensive training and quality assurance procedures to ensure that no person acting on the firm’s behalf engage in deceptive or misleading practices. Any suggestion of impropriety on the part of the staff is to be handled with greatest of importance. Time, attention and effort will be devoted in order to resolve the issue at hand.

Efficiency

The firm recognizes the value of each consumer’s time and effort in attempting to resolve their debts. The firm strives to continually improve on all aspects of internal operations to ensure that any communication, payment, complaint, and/or legal filing made by the consumer is handled correctly and timely.

Understanding

The firm understands that situations may arise that will prevent consumers from fulfilling their financial obligations to our clients. Subsequently, the firm allows qualifying consumers to apply for our internal hardship program. Account representatives will work with the consumer to evaluate their current situation and together determine the best course of action.

Security

The firm understands the importance of protecting the consumer’s personal private information. We proudly maintain industry leading security standards to protect this information. The firm conducts extensive training and quality assurance procedures to ensure that no person acting on the firm’s behalf ever compromise any data in the firm’s possession.